Shipping/Returns Policy

EXCHANGES + RETURNS

Not happy with your purchase? Unworn and unwashed items in original condition with all the original tags and packaging attached may be returned for a refund or exchange within 14 days of the shipping date.

To return or exchange a purchase, please notify us within 48 hours of receiving the package by emailing whimsandviolet@gmail.com. Once we receive your email, we will authorize the return or exchange. Items must be shipped back to us within 14 days of receipt. Please note: all jewelry, intimates and swimwear are final sale. Packages that are sent back to us COD will be denied.

We do not assume any additional shipping costs on exchanges or refunds. All additional shipping charges incurred when shipping out a refund or exchange will be the sole responsibility of the customer.

Refunds will be issued in the same form and currency as the original purchase and my take 5-7 business days to appear on your bank statement from the date of issue.

 

SHIPPING

CANADIAN SHIPPING

We offer free shipping within Canada on purchases of $100.00 or more. Packages are mailed out through Canada Post Expedited Shipping with tracking provided within 2-3 business days of the order date.

We do not take responsibility for any lost or stolen packages, but we will always do our best to help you locate your packages!

All orders under $100.00 will be charged a flat rate of $15.00 for shipping within Canada.

All items ship from our headquarters in Langford, BC, Canada. Purchases are shipped within 2-3 business days of placing an order.

 

US SHIPPING

We now offer free shipping to all of continental USA on purchases of 100.00 USD or more.

All purchases made from the US under 100.00 USD will be charged a flat rate of $18.00 for shipping within the US.

All US orders will be shipped through Canada Post with tracking included within 2-3 business days of the order date.

All processing fees, duties and taxes associated with shipping will be at the expense of the customer, including the original shipping fees. Any returns will also be the responsibility of the customer including all duties, taxes, and additional shipping fees.

All items ship from our headquarters in Langford, BC, Canada. Purchases are shipped within 2-3 business days of placing an order.

 

INTERNATIONAL SHIPPING

International purchases outside of Canada and the US will be charged a flat rate of $26.00.

All international purchases are shipped via Canada Post. All processing fees, duties and taxes will be the sole responsibility of the customer.  

All items ship from our headquarters in Langford, BC, Canada. Purchases are shipped within 2-3 business days of placing an order.

All shipping and handling charges are non-refundable.  

Delivery times are only estimates. Delays often occur if the package is crossing a border, or delivery falls during a holiday. We do not assume any responsibility for delivery times.

Any returns will be shipped back to us at the expense of the customer, including all additional shipping fees, duties and taxes associated with shipping.